Overview
In accordance with the General Data Protection Regulation, personal data is “any information relating to an identified or identifiable natural person” such as a name, email address, postal address or IP address. Processing of personal data refers to “any operation or set of operations which is performed on personal data”.
RWO Marine Ltd is part of International Marine Holdings Ltd. This privacy policy sets out how and why International Marine Holdings Ltd processes any personal data that you give us when you use this website or any of our associated online systems. It is written in plain language with as little jargon as possible. It is set out in sections to make it easier to understand.
Your Account
What personal data do we process?
When you set up an account on our website we collect your email address. You then have the option to add your first name, surname, billing address and shipping address.
Why do we process this personal data?
Your email address is required to send you instructions on how to set your account password and to identify your user account. Your first name, surname, billing address, shipping address and payment method are used to make your online shopping experience smoother by pre-filling these fields at the checkout. The lawful basis for processing this data is contractual necessity.
How long do we keep this personal data for?
This data is kept until you delete your account.
Who has access to this personal data?
Our website team has access to this personal data. It is not shared with any other third party unless we are legally required to do so.
Contact Forms
What personal data do we process?
The contact form will collect your name and email address. Contact form data is emailed to us securely.
Why do we process this personal data?
We collect your email address so we can reply to your message if necessary. Every contact form will send an automated reply to notify you that your message has been sent. The lawful basis for processing this data is consent.
How long do we keep this personal data for?
Personal data from contact forms is kept for varying lengths of time depending on the reason for contact. General queries from the public will be kept until dealt with, after which they will be deleted unless there is a legitimate reason to retain them for longer. Messages that require forwarding to specific members management team may also be retained for longer.
Who has access to this personal data?
Our website team has access to this personal data in the first instance. If the query requires the attention of another member of the management team, the appropriate member will also have access to the personal data. It is not shared with any third party unless we are legally required to do so.
Google Analytics
What personal data do we process?
We track users’ visits to our website using Google Analytics including where the user was directed to our website from, which pages they visited and for how long, whether they are a first-time visitor or returning visitor. Google Analytics will also track anonymous user demographics including age range, gender and users’ interests depending on whether the user is signed into a Google account on their browser at the time of their visit to our website. Users’ IP addresses are anonymised.
Additionally, Google Analytics will track purchases made on our website. Individual order numbers will be recorded by Google Analytics which, in association with our non-public e-commerce sales records, will allow a user to be personally identified. No other personal data is included.
Why do we process this personal data?
We use this data to track our website’s popularity and to see which pages are our most visited, allowing us to enhance our website accordingly. We use e-commerce data to measure conversions based on where the user was directed to our site from in order to ascertain where we should concentrate our marketing efforts. The lawful basis for processing this data is legitimate interests.
How long do we keep this personal data for?
Google Analytics data is held for 26 months.
Who has access to this personal data?
Our website team has access to this personal data. It is not shared with any other third party unless we are legally required to do so.
Website Security
Our website is secured by SSL to ensure data transferred between our server and your device is encrypted. Our email server is also secured by SSL.
We have security software and procedures in place on our website to reduce the risks of a data breach and our entire server is backed up on daily basis.
Data breaches
We have procedures in place to detect, report and investigate personal data breaches.
If a data breach is detected, in the first instance we will evaluate the risk to the rights and freedoms of individuals. If a data breach is likely to result in a risk to these rights and freedoms we will notify the Information Commissioner’s Office within the required 72 hours of discovery of the data breach. If a data breach is not likely to result in a risk to the rights and freedoms of individuals, we are not required to notify the ICO of the breach but will document the breach and our reasons for not notifying the ICO.
Where a breach is likely to result in a high risk to the rights and freedoms of individuals, we will notify the affected individuals without undue delay.
Can I see or remove the personal data your website holds relating to me?
Yes, of course. Contact us via our contact page and will start the process.